The Active-Empathic Listening Scale
The Active-Empathic Listening Scale (AELS) was originally developed by Drollinger et al (2006) to assess effective versus ineffective listening from the point of view of customers. Bodie (2011) refined and adapted this 11-item scale to a more general social context. The scale has since been adapted to measure interlocutor perceptions of AEL after a conversation (Bodie, Jones, Vickery, Hatcher, & Cannava, 2014) as well as to code for AEL from an objective observer’s perspective (Bodie & Jones, 2012).
The SELF REPORT VERSION is here
The OTHER REPORT VERSION is here